Terms of Service

1. Provider and scope

The dejavue service (“the service”) is provided by Lars Benedikt Kaesberg, Hannoversche Straße 8, 37075 Göttingen, Germany, [email protected] (“we”, “us”) — see the Impressum.

These terms apply to (a) Discord server administrators and moderators who add the dejavue bot to a server and operate a knowledge base with it (“operators”), and (b) anyone who visits a hosted knowledge base or uses its search or MCP endpoint (“visitors”). By adding the bot to a server, or by using a hosted knowledge base, you accept these terms. Discord’s own terms of service apply separately to your use of Discord and are not affected.

2. The service — and our role

dejavue is a Discord bot and publishing platform: it detects duplicate questions in forum and help channels, supports a mark-as-solved workflow, and — where an administrator deliberately enables it — publishes solved threads as a searchable public knowledge base under a subdomain (e.g. example.dejavue.app) or a custom domain, with optional AI features (drafted answers, summaries, topic clustering, auto-FAQ, semantic search, MCP access).

We provide technical infrastructure only. All knowledge-base content originates from the respective Discord community; it is selected for publication by that community’s operators, not by us. We are a hosting service within the meaning of Art. 6 of Regulation (EU) 2022/2065 (Digital Services Act): we do not pre-review, curate, endorse, or adopt the content, and we have no general obligation to monitor it (Art. 8 DSA). Author identities are aliased on the public pages by design.

3. Tiers, purchases, and AI credits

A free tier and paid tiers (currently Plus, Pro, Max) with different limits and features exist, plus one-time add-ons (e.g. history backfill, custom domain, AI-credit top-ups). Current features and limits are shown on the pricing section and in Discord.

• Purchases run through Discord. All subscriptions and add-ons are bought exclusively via Discord’s Premium Apps checkout. Billing, prices and taxes shown at checkout, payment processing, cancellation, refunds, and any statutory withdrawal (cancellation) rights are handled within Discord under Discord’s applicable paid-services terms and policies. We do not receive or store payment details.
• AI credits meter the AI features: 1 credit corresponds to 1,000 AI-model tokens. Monthly tier credits reset with each billing cycle and do not roll over. Top-up credits stack and do not expire while the service is used on that server. Credits belong to the server, are not transferable, and have no cash value.
• Fair use. Technical rate limits (e.g. on the MCP endpoint) protect the service and may not be circumvented.

4. Operator obligations

As an operator, you set up and run your knowledge base on your own responsibility. You warrant and agree:

• Authority. You have the authority to add the bot to the server and to decide about publication of its content.
• Publishing is your decision. Publishing is off by default. Before enabling it for a channel, you review whether its content is appropriate for public display, and you only publish content you are entitled to publish (including under your server’s rules and the permissions of its members).
• Your own legal notices. You keep your knowledge base’s imprint complete and accurate at all times (editable via /dejavue customize; shown at /imprint on your knowledge base) — identifying you or your community as the party responsible for its content, with a working contact. Where the law applicable to you requires further notices (e.g. your own privacy information), you provide them.
• Content responsibility. You are solely responsible for the published content. It must not infringe any law or third-party rights (including copyright, trademarks, personality and data-protection rights) and must not contain the personal data of identifiable persons beyond the aliased form the platform provides — do not publish channels in which members share private or identifying information.
• Removal requests. You handle objections and removal requests from your members and third parties promptly, and you unpublish affected content without undue delay when required.
• Custom domains. You only connect domains you are entitled to use.
• Indemnity. You indemnify us against reasonable costs and damages from third-party claims arising from your content or your breach of this section, unless you are not responsible for the breach. Our statutory duties as a hosting provider (e.g. removal upon notice) remain unaffected.

5. Data processing (operators)

For personal data contained in the content you publish (see the Privacy Policy, section 5), you are the controller and we process the data on your behalf pursuant to Art. 28 GDPR. This section constitutes the data-processing agreement between you and us: we process such data only to provide the service as described in these terms and per your documented instructions (your settings in the bot); persons authorized to process it are bound to confidentiality; we implement appropriate technical and organizational measures (TLS transport encryption, access controls, author aliasing by design); we assist you, as far as reasonable, with data-subject requests and your obligations under Art. 32 to 36 GDPR; upon termination we delete the published content and derived data as described in § 9. You authorize the sub-processors listed in the Privacy Policy (hosting infrastructure; OpenRouter, Inc. for AI features); we will inform you of intended changes via the service, and you may object for important data-protection reasons.

6. Acceptable use (everyone)

When using the service, you must not:

• upload, publish, or distribute content that is illegal or infringes third-party rights,
• attempt to identify or de-anonymize aliased authors,
• circumvent passphrase gates, rate limits, tier limits, or other technical restrictions,
• introduce malware, disrupt or overload the service, or access it in an abusive automated manner (normal search-engine crawling of public pages and use of the provided MCP endpoint are welcome),
• misuse the reporting channels with knowingly false notices.

7. Content moderation and reporting

Illegal content or violations of these terms can be reported to [email protected] with the URL and the reasons (see the Impressum for details of the Art. 16 DSA notice procedure). We review notices promptly. We may unpublish or remove content, disable a knowledge base, or suspend or terminate service to a server if we obtain knowledge of illegal content, or if these terms are violated — proportionately, and where the DSA requires it with a statement of reasons. If you disagree with a decision, reply to the same address and we will re-examine it.

8. Availability and changes to the service

The service is provided “as available”. We aim for high availability but do not guarantee uninterrupted operation; maintenance, further development, and factors outside our control (including Discord’s platform and API) can lead to interruptions. We may evolve features over time; where a change materially reduces a paid feature, we will announce it in advance through the service. The knowledge base mirrors content whose source of truth remains your Discord server; we do not warrant permanent retention of derived data (e.g. embeddings, summaries), which can be regenerated.

9. Content ownership, license, term, and termination

Published content remains yours and your community’s. You grant us the non-exclusive, worldwide right to host, store, reproduce, technically adapt (e.g. formatting, aliasing, embeddings), process with the AI features you enabled, and publicly display the content as configured by you, for the purpose of operating the service. The license ends when the content is deleted from the service, except for short-lived backups and caches.

You can stop using the service at any time by disabling publishing or removing the bot from your server — publishing then ceases and published content and derived data are deleted from the live systems within a reasonable period. We may terminate the service relationship for good cause, in particular serious or repeated violations of § 4 or § 6. Records we must keep by law (e.g. entitlement records) remain unaffected. The software, brand, and design of the platform remain our property.

10. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body, or health, under the German Product Liability Act, and where we have given an express guarantee. For simple negligence, we are liable only for breach of essential contractual obligations (obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely), and limited to the damage typical for this kind of contract and foreseeable at the time of conclusion. For features provided free of charge, we are liable — apart from the cases in the first sentence — only for intent and gross negligence. In all other respects, liability is excluded. This does not shift the burden of proof to your disadvantage.

11. Changes to these terms

We may amend these terms with effect for the future, in particular to reflect changes in the law, in Discord’s platform, or in the service’s features. Material changes will be announced in advance through the service or on this page with a reasonable notice period; if you do not agree, you can terminate at any time under § 9. The version current at the time of your use, as published on this page, applies.

12. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer habitually resident in the EU, the mandatory consumer-protection provisions of your country of residence remain unaffected. If you are a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction is Göttingen, Germany. We are neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration board (§ 36 VSBG). Should individual provisions of these terms be invalid, the remainder stays in force. These terms are provided in English; questions are welcome at [email protected].